Return Policy

Return Policy

We only accept returns from the person or company who ordered directly from Newark Auto. If you ordered through one of our Authorized Dealers, please contact them with your request.

 

To return product(s), please send an email to support@newark-auto.com with the order number and the reason for the return. Newark Auto’s support team will reply within 24 hours to begin processing your request.

 

All return items must have a RMA code and shipped to: 

 

Newark Auto

Attn: Returns Department

23 Centerway, Ste 1

East Orange, NJ 07017

 

Reason for Return:

CUSTOMER DOES NOT WANT – Newark Auto will accept products back as long as they are in new, unaltered condition and it is less than 90 days since your order was shipped. 

  1. Customer agrees to pays return shipping cost
  2. Refund less original shipping charges and 20% restocking fee to be issued to the original payment method only after receipt of returned product

 

WRONG ITEM SENT – Newark Auto will replace the product with the proper item. Please send photo(s) so Newark Auto’s team can verify the wrong item was indeed sent.

  1. Newark Auto will send a return label to have the wrong item returned
  2. Newark Auto will manufacture and ship the correct item only once the return label has been registered as picked up by the shipping carrier

 

WARRANTY REPLACEMENT – Newark Auto will replace or issue credit for the product per the guidelines outlined in Newark Auto’s written Warranty. To help expedite the replacement process, please provide photo(s) showing the defect. 

  1. Once Newark Auto determines the product is defective, Newark Auto will either manufacture a replacement product as originally ordered or give credit back in the same method as original payment at Newark Auto’s discretion.

 

NOTE: PLEASE INSPECT PRODUCT(S) PRIOR TO INSTALLATION AND TEST FITMENT. PRODUCTS CANNOT BE RETURNED AFTER BEING CUT, TRIMMED, GLUED, OR ALTERED IN ANY MANNER.